TERMS OF SERVICE

1. Pricing Of Trip

We believe in transparency, which is why all our prices are fixed. You can book our cab with confidence, knowing that there won’t be any hidden charges. We want to make your experience as smooth and worry-free as possible. So go ahead and book your ride without any fear of unexpected costs. We’ve got you covered!

2. Baggage Allowance

Per passenger, a single medium-sized suitcase designated as checked luggage is permissible. The sum of its height and width must not exceed 158 centimeters or 62 inches, with a maximum weight of 23 kilograms or 50 pounds. Additionally, passengers are entitled to one item of hand luggage, measuring approximately 56 centimeters in height, 45 centimeters in width, and 25 centimeters in diameter, or equivalently, 22 x 17.5 x 9.85 inches. Any luggage exceeding these specifications shall be the sole responsibility of the passenger.

3. Discretion of the Driver

Under specific circumstances, drivers possess full autonomy to decline a passenger if they perceive the passenger to be a potential risk to either themselves or the vehicle.

4. Alterations to Itinerary

In the event of any modifications to your travel plans, such as flight cancellations, delays, or rescheduling, it becomes incumbent upon you to promptly notify our office so that the details of your reservation may be adjusted accordingly. Any changes in the designated pickup and drop-off locations will result in an alteration to the fare, contingent upon the new locations selected.

5. Cancellation Policy

Our cancellation policy is as follows:

If you need to cancel your booking, keep in mind that there may be a cancellation fee depending on when you inform us. Cancellations made before 12 hours prior to the scheduled pickup time are free, but there may be a bank fee for refundable bookings. Cancellations between 12 to 6 hours prior will incur a charge of 50% of the total price, and cancellations within 6 hours will be charged 100%. Remember, refunds won’t be issued if we can’t reach you at pickup time. To cancel, give us a call or reply to the reservation confirmation email.

5.1 Change Of Booking

If you need to change your pickup time within 12 hours of the scheduled pickup, give us a call. While we’ll do our best to accommodate the change, please understand that it may not always be possible due to pre-booked jobs for our drivers. We reserve the right to reject the change or cancel the booking in such cases, and no refunds will be applicable. We appreciate your understanding!

6. Communication Protocol

Maintaining your mobile phone in an activated state is of paramount importance as it serves as the exclusive conduit for communication pertaining to your pickup. Failure to maintain accessibility will still incur charges for the journey. Always retain our office number while in transit.

7. Locating the Chauffeur

As standard procedure, our team initiates contact with passengers at the scheduled pickup time, facilitating the process of locating the assigned driver. Drivers effectively communicate with passengers and provide precise instructions on the rendezvous location at the airport.

8. Vandalism or Defacement

The defacement or vandalization of our private hire vehicle by any passenger will precipitate a minimum charge of £30. The extent of the charge is contingent upon the severity of the damage incurred.

9. Requested Vehicle

While every endeavor is made to furnish passengers with their preferred vehicle selection, there may be instances where a larger vehicle is provided based on circumstantial factors and the availability of vehicles.

10. Flight Delay Accommodation

Our policy is to accommodate flight delays up to 1 hour, and we’ll do our best to help you out. However, please note that if the delay exceeds the specified time, we reserve the right to cancel the booking. In such cases, we’ll refund the full amount to the card used for payment. We’re unable to provide compensation or cover any additional charges incurred due to cancellation or arranging alternate transport. Safety and customer satisfaction are our priorities!

11. Waiting Period

We’ve got you covered with our complimentary waiting time. After your flight lands, we provide you with 40 minutes of free waiting time. If you need a little extra time, we offer an additional half an hour for £10. We want to ensure a smooth and stress-free experience for you.

12. Child Seating

We’ve got you covered with free child seats in our executive cars, as well as our 6-seaters and 8-seaters. Safety and comfort for your little ones are our top priorities. Let us take care of the details so you can enjoy a worry-free journey.

13. Refuse A Passenger

Our drivers have the right to refuse a passenger if they feel that their safety or the safety of the vehicle is at risk. We prioritize the well-being of both our drivers and passengers. Safety is our top priority!