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This privacy policy outlines the types of information we collect from you, how we use it, and the rights you have regarding that data. It applies to all interactions through our services—including our website, mobile application, and third-party platforms such as Facebook, Instagram, and WhatsApp.

AtoB Transfers (“we,” “us,” “our”) is committed to safeguarding your personal data and protecting your privacy. If you have any questions or concerns about our privacy practices, please contact us at: info@atobtransfers.co.uk.

By using our website (www.atobtransfers.co.uk), our social pages, or any of our services, you acknowledge and agree that we may collect and use your personal data as described in this notice.

Our Content

All written content on our website is 100% unique and produced by professional writers using original composition, paraphrasing, or copywriting. We ensure content quality and accuracy to offer the best information and service representation to our customers.

Images Used on Our Website

Our website features various images sourced through multiple platforms. Some images are licensed from stock photography websites, and others may be used from image search engines with proper attribution and source links. If you believe any image should not be displayed, please contact us at the email provided, and we will promptly remove and delete it from our server.

What Data/Information Do We Collect?

The personal information we may collect from you includes but is not limited to:

Full name

Email address

Phone number

Billing address

If you make a payment through our platform, we may collect data necessary to process your transaction, such as your payment card number and its security code. All payment data is securely handled and stored by our payment processor Stripe. You can review their privacy policy at: https://stripe.com/en-gb/privacy.

It is your responsibility to ensure that the information you provide is accurate and up to date. Please notify us promptly if any changes to your personal data occur.

1. Information Automatically Collected

When you visit or interact with our website or social media pages, certain information may be collected automatically. This data does not directly identify you (e.g., name or email), but may include technical and usage details such as IP address, browser type, device information, location, operating system, language preferences, referring URLs, and more.

This data helps us secure our Services, improve performance, and support analytics. Like most websites, we also use cookies and similar technologies.

Examples of the information collected:

Device Data: Includes IP address, device name, model, system config, browser type, mobile carrier, OS version, etc.

Log & Usage Data: Includes access times, pages viewed, features used, errors (crash reports), and interactions.

Location Data: May include approximate or precise device location (e.g., via IP or GPS). You can disable this via your device settings.

Facebook Permissions: If you connect via Facebook, we may access basic public info (name, email, gender, city, profile pic) and any additional permissions you allow. Visit Facebook’s Permissions Reference page for more info.

2. How Do We Use Your Information?

We use your information for a variety of business purposes, including but not limited to:

Account creation and login via third-party integrations (e.g., Google, Facebook)

Requesting and responding to customer feedback

Sending service-related updates, notices, and changes to terms or policies

Maintaining and improving service security and fraud prevention

Fulfilling orders, processing payments, returns, and customer support

Complying with legal obligations and enforcing our policies

Responding to legal requests and protecting against harm

3. Will Your Information Be Shared With Anyone?

We only share personal information when legally permitted. Legal bases include:

Consent: When you've provided explicit consent

Legitimate Interest: For operational improvements, fraud prevention, etc.

Contractual Obligation: To fulfill the terms of a booking

Legal Compliance: When required by law, courts, or authorities

Vital Interests: When necessary to investigate fraud or prevent harm

Additional scenarios include:

Business Transfers: In a merger, acquisition, or company restructure

Google Maps APIs: Used for address and location lookups. Data cached for 12 months. Review Google’s policy at Google Privacy Policy.

4. Do We Use Cookies and Tracking?

Yes. We use cookies and similar technologies (like web beacons and pixels) to enhance your experience. Details can be found in our separate Cookie Policy.

5. How Long Do We Keep Your Data?

We retain your data only as long as necessary for legitimate business purposes, typically no longer than 1 year. If legally required, we may store data longer. Once no longer needed, we securely delete or anonymize your information.

6. How Do We Keep Your Information Safe?

We use secure servers and data handling protocols to protect your data. However, no online service is 100% secure. Use the Services at your own risk, and ensure you access them from secure environments.

7. Your Privacy Rights

Depending on your location (e.g., EEA or UK), you may have rights such as:

Access to your personal data

Correction or deletion of data

Restriction or objection to data processing

Data portability

Withdraw consent at any time (without affecting prior lawful processing)

To exercise these rights, please contact us at info@atobtransfers.co.uk. If you believe we are mishandling your data, you may also file a complaint with your local data protection authority.

8. Controls for Do-Not-Track Features

Some browsers and devices support Do-Not-Track (DNT). Currently, there is no universal DNT standard. As such, we do not respond to DNT signals. If a standardized response is established in the future, we will update this notice accordingly.

9. Updates to This Privacy Notice

We may update this privacy policy periodically. Changes will be reflected with a "Last Updated" date. If updates are significant, we may notify users via email or an on-site alert. Please review this policy frequently to stay informed.

10. How Can You Contact Us About This Policy?

If you have any questions or concerns about how we use your data, you may contact us at:
info@atobtransfers.co.uk
Or write to us at:
AtoB Transfers
Unit 11-A, Nadeem Plaza,
172 Dunstable Rd,
LU4 8FG Luton, United Kingdom